Customer Support >>
FAQ's - General Questions
Still have questions? Feel free to Contact Us. We are happy to answer any of your questions.
I have an emergency! How do I contact you?
If there is ever a problem that needs immediate attention, (i.e., your sites are down, or you cannot access MyNatNet, etc.) you can call our office at 404-420-7000, or Toll Free at 888-462-8638.
What is a Domain Name?
A domain name identifies one or more IP addresses. For example, the domain name nationalnet.com represents certain IP addresses. The domain names are used in URL to identify particular Web pages. For example, in the URL http://nationalnet.com, the domain name is "nationalnet.com". Once the domain name is registered to a person or company, it is that person's to use exclusively as long as they continue to pay the yearly renewal fee.
How do I get a domain name?
You must purchase a domain name from a Domain Name Registrar, and it is highly advisable that you purchase it from an ICAAN registered Domain Name Registrar. Please check natnames.
How do I check domain name availability?
You can check domain availability directly from Internic or natnames.
How do I register my own domain name?
There are many different ways and places to register your own domain. We recommend using our registrar service called NatNames.
What information do I need from you in order to register a domain?
You will need, at the very least, the following information:
- Administrative Contact
- Billing Contact
- Technical Contact
- Domain servers
NationalNet's name servers are as follows:
Primary DNS Hostname: NS1.NATIONALNET.COM
Primary DNS IP Address: 66.115.130.190
Secondary DNS Hostname: NS2.NATIONALNET.COM
Secondary DNS IP Address: 66.115.136.4
Who handles the DNS?
We will manage DNS for our managed customers. Unmanaged customers have the option of running their own DNS or having us manage it for them.
What are the advantages of a Dedicated Server?
A dedicated server can be the ultimate web hosting solution. It combines the advantages of the NationalNet's Support Services with dedicated connectivity, sole use and control over your Dedicated Server. Monthly plans keep startup costs comparatively low in comparison to owning your own Server.
You gain the benefit of a state-of-the-art Server technology, while still maintaining a professional level of data and hardware security, without the need to ever purchase any Server hardware. Unlike shared (or virtual) hosting programs, you and your site visitors are the only users of the Server. Once installed, you will agree a Dedicated Server gives you the control you need to service your customer base.
Who provides system administration for the Dedicated Server?
With a Dedicated Server, NationalNet provides full administrative service for your server. This means you simply have to contact Tech Support via telephone or our MyNatNet customer portal, 24/7/365, with your request and we take it from there.
Where will my Dedicated Server be hosted?
Your server will be hosted at NationalNet's Class A, Telco-grade Data Center facility in Atlanta, GA. For more information about our Data Center facility, please visit our Data Center facilities page.
What is co-location?
A server, usually a Web server, that is located at a dedicated facility designed with resources which includes a secured cage or rack or cabinet, regulated power, dedicated internet connection, security and support.
The credible co-location facilities should offer high-security, including cameras, fire detection and extinguishing devices, multiple connection feeds, filtered power, backup power generators and other items to ensure high-availability, which is mandatory for all Web-based, virtual businesses. The term co-location is also known as colo.
Does my Server support SSL?
Yes. All of our Dedicated Servers support SSL. However, you must provide your own SSL certificate, which we can install for you.
