Remote Hands - Customer Support

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Remote Hands Service Policy

Remote Hands support is an extension of our standard co-location and meet-me-room services. Remote hands means just that. We are your eyes and hands in the data center, following your instructions when you cannot physically be in the data center. NationalNet technicians will provide, but are not limited to, the following levels of assistance:

Pushing a button, toggling a switch or setting an externally accessible dip-switch.
Rebooting or power cycling equipment.
Providing visual verification (remote eyes) to assist customer's remote troubleshooting efforts.
Relaying status of equipment status indicators
Typing simple commands on a pre-installed customer-owned console.
Plug in a customer-owned console port for remote management by customer.
Installing, replacing/removing equipment components (e.g. router/switch, internal module or card, disk drive, memory, etc.) that are hot-swappable and/or highly modular in design.
Swapping of pre-labeled, pre-ejected, removable media (tapes, CDs, DVDs, etc.)
Inventorying a customer's equipment in their co-location space.
Labeling equipment and cable connections.
Assisting customer with physically installing, relocating, or movement of equipment.
Installing or swapping pre-configured equipment.
Moving or securing cables.

For more information, contact us at sales@nationalnet.com