Our state-of-the-art Network Operations Center (NOC) is manned around the clock by a professional technical staff that continuously monitors and maintains the NationalNet facilities. The best in the business, our highly skilled engineers are always available to assist you 24/7/365. We have some of the best response times in the industry; all support tickets submitted into our customer portal (MyNatNet) are acted on within five minutes and all calls are answered by the third ring by a live technician. All of our technical staff are cross-trained in the latest technology, eliminating the need for tiered support. Their unsurpassed troubleshooting expertise assure you of 100% uptime and maximum network performance.
The People Behind our NOC
Our Network Operations Center is more than just a monitoring service, it encompasses the people that are the heart of NationalNet. Our technical engineers are highly trained to handle your server needs at any time of day. Give us a call at 3:00am and you'll be greeted by a techician who wants to help and will react immediately to your request. Further, the sense of importance that is placed on customer service is a culture that every employee strives for, from our technical staff to our CEO and President. Our mission statement provides the doctrine that we live by.