The NationalNet Difference!

So many hosting companies are climbing over each other to win your business by offering what seem to be endless features and services that typically do not meet your specific needs. The sheer number of hosting companies, and the similarity of their offerings, has created a commodity market environment that makes it nearly impossible for organizations to identify the appropriate service providers to meet their requirements.

Their offers and statements are bold but turn out in many cases to be empty assurances. Since the advent of the Internet many businesses have signed up with numerous hosting companies and are still in search for one that stands out from the crowd and delivers on its promises. Our customers have experienced firsthand that NationalNet delivers and is different.

"The real meaning of Fully Managed" - When you work with NationalNet you will discover that when we say fully managed services, we mean "completely managed". We will expend the resources necessary to ensure that the appropriate solution to address your service and business requirements is defined. Your monthly service charge for the hosting solution is bundled with all services required to properly manage your internet and intranet presence. No surprise or hidden charges.

"Exceptional System Administration & Technical Support" - We have experienced firsthand that customer loyalty is a direct result of outstanding customer service. Unlike many hosting companies, we do not provide tiered level technical support. Our philosophy, which is our reality, is that every one of our System Administrators is trained and skilled in addressing your every need, 24/7/365. For this reason we do not offer a control panel. Regardless of the need, whether you simply need to add a domain or email address or run scripts, just contact System Administration and they will fulfill your request(s).

Over the past three years, the average time to close on all Work Orders is not hours, days or even never, it is 17 minutes. Again, this high level of support is inclusive in your monthly service charge and we back up our commitment with an SLA.

"Pro-Active Performance Management" - To further guarantee the level of service experienced by our customers, NationalNet’s Network Operations provides pro-active, real time Performance Management. Our software development team designed and developed an automated monitoring system that monitors and reports on the health of every aspect of our data center, network operations and servers down to the domain level, 24/7/365.

At the server level, for example, the system tracks response times, disk space usage, utilization, availability and other variables relating to system performance. The monitoring system actually "learns" from a server’s historical activity profile and when appropriate, provides real time recommendations and solutions on proficient content management as well as redundancy and load balancing considerations.

"Robust & Scalable Server Hardware Platform" - In addition, we build our own server technology in-house. As with most hosting companies we have experienced the difficulties in working with the various manufacturers. NationalNet decided a few years ago that we were no longer going to accept mediocrity, constant changes in technology platforms, ill tested solutions or delays in the supply of parts and server platforms with questionable performance and applicability to the dynamic Internet. This new found "freedom" and flexibility resulted in a multitude of benefits for the company and our customers. For example, it allows us to reduce the MTTR from hours, and even days, to minutes.

"Bandwidth & More Bandwidth" - An issue organizations often experienced with many hosting companies is limitations associated with network services and bandwidth availability. NationalNet has agreements with Tier-1 network service providers and many carriers based on the needs of our customers and our own performance criteria. Since our inception, we have had many customers whose bandwidth requirements are significant. Our philosophy toward bandwidth availability is that "the surfer experience is paramount". The "pipe" will be as large as it needs to be and the transfer rate as fast as it needs to be. We never "Cap" bandwidth unless a customer requests we do so.

In summary, we have been in the hosting business for nearly 10 years. Our significant growth and loyal customer base is a testament to our business and service approach. If your priority is your business, if professionalism and integrity is a standard you expect of your partners, if high performance, reliable, knowledgeable and unparalleled support is important to you, then it would be well worth investing in a proper, enterprise-class hosting solution from NationalNet. Experience the "NationalNet Difference" for yourself!