At NationalNet, we have an outstanding track record of performance and uptime over decades of experience. If you are currently hosting somewhere else and are having issues with uptime, this advice may be particularly useful.
A popular web service provider went down a while back and caused millions of small business websites to go down due to “a series of internal network events that corrupted router data tables.” As one of the biggest website hosts in the world, this company also manages one of the largest Domain Name System (DNS) databases. DNS is a comprehensive list of names and addresses that allows the web’s computers to connect to each other.
Has your site for your business ever go down? Here are some steps to keep business non-stop if your site happens to go down.
1. Check if the issue is with your site or your web host.
You don’t have to be an IT wizard to get deep down into your company’s domain name servers. It is actually fairly easy to understand how your servers work without IT support. There are several online resources that can help you like Pingdom, DNSsy and DNSniffer.
All of the resources mentioned generate reports on the status of how your site is interacting with other sites. If you see your service provider on these lists, well, that means your site could be affected.
2. Reach out to customers
If your site is down, you should probably immediately reach out to the customers who visit the site. You want to let them know that you know there is a problem and that your company is working to resolve the problem. You can take to social media like Facebook and Twitter to let customers know while your site is down.
3. Consider migrating your site to another web host
It the site outage is extensive, it may be time to change web hosts, even though this can be a giant task. Since your migrating to a new service, the traditional way of backing your content up, changing exactly where the DNS is pointed, installing your new files and turning off the old site will all need to be done by an IT professional.
As your dedicated hosting partner, our job is make sure your hosting is up as permanently as humanly possible. NationalNet has technical support people available around the clock, 24 hours a day, 7 days a week, 365 days a year in the Network Operations Center. Our technical support professionals are well versed in helping our partners solve all hosting needs and we are also one phone call away. That said, outages due to weather conditions or other catastrophic events can happen, and we highly recommend all companies have protocols in place to handle any eventualities that may occur.